Responsible Gaming
Gaming Should Be Entertainment
Online pokies should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Like any form of entertainment, it carries risks. We encourage all players to gamble responsibly and within their means.
Remember: the house always has an edge. Only gamble with money you can afford to lose.
Age Verification
In New Zealand, you must be 18 years of age or older to participate in online gambling activities. We take age verification seriously and verify all players during registration.
If you are under 18, or if you know someone underage who is gambling, please contact the relevant authorities or support services immediately.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Be aware of these warning signs:
- Gambling more frequently or with larger amounts than intended
- Chasing losses by gambling more to win back lost money
- Hiding gambling habits or lying about the amount spent
- Feeling anxious or irritable when unable to gamble
- Neglecting family, work, or personal responsibilities
- Borrowing money to fund gambling activities
- Using gambling to escape stress, anxiety, or depression
- Failed attempts to cut back or stop gambling
- Experiencing relationship or financial problems due to gambling
If you recognise any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools & Safer Gambling Features
Most reputable online casinos provide tools to help you maintain control:
- Deposit Limits: Set a daily, weekly, or monthly limit on the amount you deposit
- Loss Limits: Set a maximum amount you're willing to lose in a given timeframe
- Reality Checks: Receive periodic reminders about how long you've been playing and how much you've spent
- Session Time Limits: Set automatic breaks or session end times
- Self-Exclusion: Temporarily or permanently exclude yourself from gambling websites
- Account Closure: Close your account if you need to stop gambling entirely
Use these tools proactively to maintain healthy gambling habits.
Support Organisations & Resources
If you or someone you know is struggling with problem gambling, help is available:
New Zealand
- Problem Gambling Foundation – Free, confidential support and counselling for problem gambling in NZ
Website: www.pgf.nz
Phone: 0800 664 262 (free call) - Gamblers Anonymous (NZ) – Support groups and peer assistance
Phone: 0800 852 319
International Resources
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- United Kingdom: GamCare – www.gamcare.org.uk
- United Kingdom: GamStop (Self-Exclusion Scheme) – www.gamstop.co.uk
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
If You Need Help
Seeking help for problem gambling is a sign of strength, not weakness. Support is confidential and free:
- Call the Problem Gambling Foundation: 0800 664 262 (24/7, free)
- Visit: www.pgf.nz
- Text GAMBLE to 1737 (free call or text) for support in a crisis
Remember: You don't have to face this alone. Help is just a phone call away.